lpt178 Privacy Policy

1. Personal Information We Collect

lpt178 collects several categories of personal information from members during the registration process, platform use and when dealing with our customer support. This collection is done directly from you or automatically through your use of the platform.

Information you provide directly:

• Full name as shown on your identification card (MyKad) or passport
• Identification card number (MyKad) or passport number
• Date of birth for age verification (you must be 21 years of age or older)
• An active email address and mobile phone number
• Username and password chosen during registration
• e-wallet or online banking account information for deposit and withdrawal purposes
• Current residential address

Information collected automatically:

• IP address and type of web browser used
• Betting activity records and financial transaction records
• Login session data including time and date
• Device information used to access the platform
• Cookie data and relevant website tracking technologies

2. Purpose of Data Collection and Processing

Every piece of information collected by lpt178 has a clear and legitimate purpose. We process your personal data based on contractual necessity, legal obligations and legitimate business interests.

The main purposes for processing your personal data are as follows:

• Identity and age verification during new account registration (21 years and above)
• Processing deposit and withdrawal transactions through available payment methods
• Providing 24/7 customer support in Malay and English
• Detecting and preventing fraud, money laundering and suspicious activity
• Compliance with international licensing requirements and relevant legal regulations
• Sending promotional information, bonuses and platform updates (with your consent)
• Analysis of platform usage for service improvement purposes
• Implementation of responsible gambling programmes and member protection

3. Sharing Information with Third Parties

lpt178 does not sell members' personal information to any party. However, there are certain situations where we need to share your personal information with selected third parties to allow platform operations to run smoothly and securely.

We share personal data only in the following circumstances:

• Payment service providers that process your deposit and withdrawal transactions, including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency network service providers
• Game software and platform providers that deliver game content to you
• Regulatory bodies and authorities related to the platform's international licensing
• Law enforcement authorities when required by court order or legal obligation
• Technology service providers that support the operations and security of our platform

All third parties that receive your personal data are bound by confidentiality agreements and are required to comply with data protection standards equivalent to our policy.

4. Data Security Measures

lpt178 implements a comprehensive security framework to protect your personal data from unauthorised access, disclosure, modification or loss. Our security systems are reviewed and updated on an ongoing basis.

• All data transmitted between your device and our servers is encrypted using SSL/TLS protocol with 256-bit keys
• Passwords are stored in an irreversible form using secure hashing algorithms
• Access to members' personal data is granted only to staff who require that access to carry out their duties
• Real-time threat monitoring systems to detect and counter unauthorised access attempts
• Security testing and vulnerability assessments are conducted regularly by internal and external security teams

5. Personal Data Retention Period

lpt178 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. We do not retain data longer than required.

After an account is closed or upon a data deletion request, lpt178 will retain transaction records and identity information for the period required by international licensing obligations and regulations relating to anti-money laundering. This is a legal obligation that cannot be waived.

Data that is no longer required will be deleted or anonymised in a manner that does not allow a member to be re-identified.

6. Your Rights as a Data Owner

As an lpt178 member, you have clear rights regarding your personal data. These rights can be exercised at any time by contacting our support team.

Your rights include:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of any information that is inaccurate or incomplete
• Right to Erasure: In certain circumstances, you may request that we delete your personal data
• Right to Restrict Processing: You may request that we limit the way we process your data
• Right to Object: You may object to the processing of your data for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time

To exercise any of the above rights, contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

lpt178 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform operations such as login and betting sessions — cannot be disabled
• Performance Cookies: Collect information about how you use the platform for improvement purposes
• Functional Cookies: Remember your personal preferences and settings such as language and favourite content
• Analytics Cookies: Help us understand user behaviour in aggregate and anonymous form

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of our platform.

8. Changes to This Privacy Policy

lpt178 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements.

Any significant changes will be communicated to you through:

• A notice displayed prominently on the lpt178 platform home page
• An email to the email address registered in your account
• An in-platform notification at your next login

The most recent update date will always be shown at the top of this document. Continued use of the lpt178 platform after changes take effect will be considered as your acceptance of the updated terms.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints about how lpt178 handles your personal data, our team is ready to assist you.

Available communication channels:

• Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get an immediate response
• Email: [email protected] — for formal complaints or written requests

Our support team operates in Bahasa Melayu and English. We aim to respond to every enquiry within a reasonable timeframe.

For official data requests (access, correction or deletion), please clearly state the type of request along with your full name and registered account number to speed up the verification process.